南昌大学教师个人主页周春阳

个人信息

姓名：周春阳

论文成果

Liu, D. W., Zhou, C. Y.*, Wang, Y. Z. & Wu, Y. F. (2025). Is proactive service always right? The study on the dual influence mechanisms of proactive customer service performance on customer satisfaction. International Journal of Hospitality Management, 130, 14425. *Corresponding author 2025-11-24
Liu, D. W., Zhou, C. Y.*, & Wu, Y. F. (2024). The self-distancing perspective of daily customer mistreatment and employee service behaviors. Journal of Hospitality and Tourism Management, 61, 328–337. *Corresponding author 2025-11-24
Cai, Y. H., Zhou, C.Y., Li, J.S., Sun, X. L. (2023). Leaders’ competence matters in empowerment: implications on subordinates’ relational energy and task performance. European Journal of Work and Organizational Psychology, 32(3), 389–401. 2025-11-24
刘德文, 高维和, 周春阳. (2023). 何以抱怨？顾客抱怨对员工角色内服务行为的影响机制研究. 外国经济与管理. 45(2): 57–81. 2025-11-24

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